Terms and Conditions

By using the Chop Chop booking application (operated by Conect-r LLC), you agree to the following terms and conditions.

Use of Service

Chop Chop provides a digital booking and notification system for salon clients and stylists. By providing your phone number when booking an appointment, you are opting in to use this service and receive communications related to your booking status.

SMS Communications and Opt-In

By opting into the Chop Chop booking system, you consent to receive automated transactional text messages regarding your appointment status, confirmations, and reminders. Consent is not a condition of purchase.

Message and data rates may apply.

Message frequency varies based on your booking activity and interaction with your stylist.

Opting Out and Getting Help

You can cancel the SMS service at any time. Just text "STOP"to the shortcode or phone number that sent you the message. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us for that specific number.

If you are experiencing issues with the messaging program, you can reply with the keyword"HELP" for more assistance, or you can get help directly at contact@conect-r.com.

Deposits, Cancellations, and Refunds

Some services require a deposit before your appointment is confirmed. If your stylist reviews requests manually, your card is authorized (held), not charged when you submit your request — you are only charged if they approve it, and the hold is released with nothing charged if they decline. If your stylist auto-confirms requests, your deposit is charged immediately when you book. Either way, your appointment is only confirmed once the deposit is charged. If a hold is never acted on within the time shown at checkout, it is released and the requested time may be given to other clients.

Some stylists use a cancellation window (either 24 or 48 hours, shown to you before you book); others make their deposit fully non-refundable regardless of when you cancel. The payment page always tells you which policy applies before you pay.

Under a cancellation window: once charged, deposits are non-refundable if you cancel with less notice than your stylist's window, reschedule outside your stylist's policy, or do not show up — in those cases you will forfeit your deposit and it will not be returned to you. If you cancel at least that far in advance, your deposit will be refunded minus Conect-r's platform fee and the card-processing cost already incurred on that charge — Stripe does not return either of those to us on a refund, so they can't be passed back to you. The exact amount you'll get back is always shown before you confirm your cancellation. Under a non-refundable policy: your deposit is never refunded if you cancel, no matter how far in advance.

Conect-r's platform fee is never refunded on a cancellation you initiate, under either policy. This is separate from what happens if your stylist cancels instead — see below, where you are always refunded in full regardless of which cancellation policy your stylist has chosen.

The deposit is applied toward the total price of your service. You are responsible for the remaining balance at the time of your appointment, payable directly to your stylist.

If your stylist declines a request that was only held, the hold is released and nothing appears on your statement. If your stylist cancels an appointment whose deposit was already charged, it will be refunded in full to the original payment method. Refunds are typically processed within 5–10 business days depending on your bank or card issuer.

Some stylists charge the full price of the service up front rather than a partial deposit. When they do, the amount you pay is the whole cost of your appointment and nothing further is due at the time of service. The payment page always tells you which applies and shows the exact amount before you pay.

Depending on the service, the platform fee may be added to your total at checkout or absorbed by your stylist. The exact amount you will be charged is always shown before you pay.

Payments are processed by Stripe. Conect-r LLC acts as the payment facilitator and remits the stylist's share to them; Conect-r LLC retains a platform fee of 5% plus $0.30 per transaction. This platform fee is charged by Conect-r LLC for use of the ChopChop booking platform and is separate from any card processing costs. Your stylist, not Conect-r LLC, is responsible for performing the booked service.

Carriers

Carriers are not liable for delayed or undelivered messages.

Limitation of Liability